By using this website (evoomarketplace.com) or when visiting one of our physical stores or outdoor market, you consent to our store privacy, marketing, and purchase policies.
EVOO Marketplace Store Privacy, Marketing, and Purchase Policies
Information We Collect
When using this website, we collect basic information when you register an account, place an order, enter a contest, respond to a survey, or signup for our newsletter. This information may include your name, mailing address, email address, and/or phone number. When placing an online order, the website will ask for credit card information which will be transmitted in a secure manner. For your security we do not save credit card information, nor can an account holder save their credit card information to their account. Users of this website may prefer to setup an account which will save their basic information in addition to past purchase history along with stored gift cards. When using this website or placing an order you do not need to have an account and may view the website or place an online order as a “guest”. Website “cookies” may be used to enhance your experience and gather information about visitors (country, location, IP address) to our website.
Use of Collected Information
Information we collect may be used for the following reasons:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better serve you in responding to your customer service requests. To quickly process your transactions.
To market a sale, promotion, discount, contest, survey or other site feature/product through email. Email addresses will be used only for marketing offers. Your email address/phone number will never be sold or provided to any other entity outside of EVOO Marketplace. The email marketing service we currently use is Constant Contact. If you receive a marketing email and would no longer wish to receive marketing emails please click the “unsubscribe” link located at the bottom of the email.
Protection of Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by our website administrator (store owner). Your information is kept confidential and never shared or sold. SSL (Secured Sockets Layer) encryption security is implemented across the entire website. Customer credit card information is not stored on our website or web server.
Information Selling or Sharing
EVOO Marketplace does not sell, trade, or otherwise transfer to outside parties your personal information unless requested by law enforcement.
Opting Out of Stored Information
To remove your e-mail from our database please click the “unsubscribe” link at the bottom of any marketing email. If you wish to subscribe again in the future to our newsletter you will need to provide an email address different from the original.
Third Party Links and Information
To provide you with increased value, we may include third party link outs on our website. These link outs to another website have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these link out websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link is corrupt or contains inappropriate content).
All sales are final. Refunds are not accepted although unopened bottles may be exchanged for an equal or greater value bottle within 14 days of purchase when accompanied by original receipt. Bottle exchanges may only be performed in-store. Bulk orders or special event projects will incur a 15-25% restocking fee and store credit issued for any unopened bottles not exchanged. Shipping orders-if there is a problem with a bottle please contact us with photos of the damaged product so we can initiate a claim with FedEx and issue a replacement bottle or refund.
In-store Pickup Orders
Please review all shipping or in-store pickup orders prior to processing an order on checkout page as orders are extremely difficult to fix after they have shipped. We highly encourage anyone with questions about placing an order to contact us prior to placing order either by calling us (720-328-4783) or emailing email@example.com. Please do not put delivery instructions in notes section on checkout page as we have no control over FedEx. Orders that have shipped cannot be corrected and shipping charges will not be refunded unless it was a gross error on our part.
Phone & Email Orders
EVOO Marketplace takes every step to protect your credit card information. As of January 1, 2014 we no longer accept phone or email orders. This is for your protection and to prevent fraud. All purchases must be placed either in-store or through our online store.
Orders placed Monday-Friday (prior to noon) will typically ship within two business days excluding holidays and weekends. EVOO Marketplace uses FedEx Ground for all shipments. Typical delivery times are between 3-5 days from the date of shipment. Holidays may incur extra shipping time. FedEx Ground does not guarantee a specific delivery date. If you provided us with your email address a FedEx tracking number will be sent at the time your order ships. If you do not receive a tracking email please check your spam/junk folder. Expedited shipping is also available at a higher cost. If desired, please select 2-day shipping during checkout. All shipments must be to a physical address as FedEx Ground does not deliver to P.O. boxes.
Unless otherwise stated, store specials, sales, promotions, stamp cards, or free shipping cannot be combined with any other store offers. Stamps are provide on in-store and market purchases only and cannot be used online. In lieu of stamps for online purchases, we offer a reduced flat-rate for FedEx Ground home delivery. Full stamp cards to be used towards a bottle under $20 are only redeemable in-store and cannot be redeemed online or at an outdoor market. Free shipping promotions are only valid on 12.7oz bottle purchases (excludes gift packs) meeting the specified dollar value.
Gift Card Policy
Gift cards are non-refundable and expire two years from the date of purchase. Currently all plastic credit card with a four digit code are expired along with all Groupon promotions and codes containing the word “FALL”.
Store Policy Changes
EVOO Marketplace reserves the right to modify store policies at any time without notice. The most up-to-date store policy information can be found on this webpage.