EVOO Marketplace Store Privacy, Marketing, and Purchase Policies

Consent

By using this website (evoomarketplace.com) or when visiting one of our physical stores or outdoor market, you consent to our store privacy, marketing, and purchase policies.

Information We Collect

When using this website, we collect basic information when you register an account, place an order, enter a contest, respond to a survey, or signup for our newsletter.  This information may include your name, mailing address, email address, and/or phone number.  When placing an online order, the website will ask for credit card information which will be transmitted in a secure manner.  For your security we do not save credit card information, nor can an account holder save their credit card information to their account.  Users of this website may prefer to setup an account which will save their basic information in addition to past purchase history along with stored gift cards.  When using this website or placing an order you do not need to have an account and may view the website or place an online order as a “guest”.  Website “cookies” may be used to enhance your experience and gather information about visitors (country, location, IP address) to our website.

Use of Collected Information

Information we collect may be used for the following reasons:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.  To allow us to better serve you in responding to your customer service requests.  To quickly process your transactions.

To market a sale, promotion, discount, contest, survey or other site feature/product through email.  Email addresses will be used only for marketing offers.  Your email address/phone number will never be sold or provided to any other entity outside of EVOO Marketplace.  The email marketing service we currently use is Constant Contact.  If you receive a marketing email and would no longer wish to receive marketing emails please click the “unsubscribe” link located at the bottom of the email.

Protection of Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by our website administrator (store owner).  Your information is kept confidential and never shared or sold. SSL (Secured Sockets Layer) encryption security is implemented across the entire website. Customer credit card information is not stored on our website or web server.

Use of Cookies

Cookies are small files that a website or webhost transfers to your computer’s hard drive through your web browser that enables the site or service provider to recognize your browser and capture and remember certain information.  Cookies are only activated if you accept the use of cookies.  This website uses cookies to help remember and process items in your shopping cart.  Cookies are also used to help understand your preferences based on previous or current site activity thereby providing you with improved services. Cookies are also used to help compile aggregate data about site traffic and site interaction so that we can offer a better site experience in the future.  We may contract with third-party service providers to assist us in better understanding our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  The end user (you) can choose to have your computer warn each time a cookie is being sent or you can choose to turn off all cookies.  Permitting the use of cookies is handled through the preferences set in your web browser.

Information Selling or Sharing

EVOO Marketplace does not sell, trade, or otherwise transfer to outside parties your personal information unless requested by law enforcement.

Opting Out of Stored Information

To remove your e-mail from our database please click the “unsubscribe” link at the bottom of any marketing email.  If you wish to subscribe again in the future to our newsletter you will need to provide an email address different from the original.

Third Party Links and Information

To provide you with increased value, we may include third party link outs on our website. These link outs to another website have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these link out websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link is corrupt or contains inappropriate content).

Refund Policy

All sales are final.  Refunds are not accepted although unopened bottles may be exchanged for an equal or greater value bottle within 14 days of purchase when accompanied by original receipt.  Bottle exchanges may only be performed in-store.  Bulk orders or special event projects will incur a 15-25% restocking fee and store credit issued for any unopened bottles not exchanged.  Shipping orders-if there is a problem with a bottle please contact us with photos of the damaged product so we can initiate a claim with FedEx and issue a replacement bottle or refund.

Phone & Email Orders

EVOO Marketplace takes every step to protect your credit card information.  As of January 1, 2014 we no longer accept phone or email orders.  This is for your protection and to prevent fraud.  All purchases must be placed either in-store or through our online store.

Shipping Policy

Orders placed Monday-Friday (prior to noon) will typically ship within two business days excluding holidays and weekends.  EVOO Marketplace uses FedEx Ground for all shipments.  Typical delivery times are between 3-5 days from the date of shipment.  Holidays may incur extra shipping time.  FedEx Ground does not guarantee a specific delivery date.  If you provided us with your email address a FedEx tracking number will be sent at the time your order ships.  If you do not receive a tracking email please check your spam/junk folder.  Expedited shipping is also available at a higher cost.  If desired, please select 2-day shipping during checkout.  All shipments must be to a physical address as FedEx Ground does not deliver to P.O. boxes.

Store Promotions

Unless otherwise stated, store specials, sales, promotions, stamp cards, or free shipping cannot be combined with any other store offers.  Stamps are provide on in-store and market purchases only and cannot be used online.  In lieu of stamps for online purchases, we offer a reduced flat-rate for FedEx Ground home delivery.  Full stamp cards to be used towards a bottle under $20 are only redeemable in-store and cannot be redeemed online or at an outdoor market.  Free shipping promotions are only valid on 12.7oz bottle purchases (excludes gift packs) meeting the specified dollar value.

Store Policy Changes

EVOO Marketplace reserves the right to modify store policies at any time without notice.  The most up-to-date store policy information can be found on this webpage.

Policy Questions & Feedback

We welcome your questions, comments, and concerns about privacy. Please contact our Denver store with feedback and/or questions pertaining to our store policies.

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