EVOO MARKETPLACE STORE PRIVACY & MARKETING POLICIES

CONSENT

By using this website (EVOOMARKETPLACE.COM), you consent to our store privacy and marketing policies.

INFORMATION WE COLLECT

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature.  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously (guest).  We also collect information about gift recipients so that we can fulfill the gift purchase.  Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our website. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

USE OF COLLECTED INFORMATION

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, or use other site features in the following ways:

  1. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To allow us to better service you in responding to your customer service requests.
  3. To quickly process your transactions.
  4. To market a sale, promotion, discount, contest, survey or other site feature/product through email.

Email addresses will be used only for marketing offers.  Your email address/phone number will never be sold or provided to any other entity outside of EVOO Marketplace.  The email marketing service we use is Constant Contact.  If you would no longer like to receive marketing e-mails from us, please select the unsubscribe link located at the bottom your email.

PROTECTION OF INFORMATION

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by our website administrator (store owner).  You’re information is kept confidential and never shared or sold. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted as it is passed through Authorize.net (credit card processor) during authorization.  EVOO Marketplace does not store credit card information.

USE OF COOKIES

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser “Help” menu to learn the correct way to modify cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

INFORMATION SELLING OR SHARING

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include EVOO Marketplace.  We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  Your credit card information is not stored on our servers.

OPTING OUT OF STORED INFORMATION

To remove your e-mail subscription, please follow the “unsubscribe” link at the bottom of any email.  You will be guided through the steps to remove your email.  Please keep in mind if you decide to subscribe again in the future you will have to provide an email address different from the original.

THIRD PARTY LINKS AND INFORMATION

To provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

REFUND POLICY

All sales are final. Unopened product may be exchanged for an equal or greater value product within 14 days of purchase when accompanied with receipt.  Exchanges may only be performed in-store. Shipping orders, please contact us if an item is damaged during transit.  Please provide photos of damaged product so we can supply to FedEx and issue you a replacement bottle or refund for broken bottle.

PHONE & EMAIL ORDERS

EVOO Marketplace takes every step to protect your credit card information.  As of January 1, 2014 we no longer accept phone or email orders.  This is for your protection and to prevent fraud.  Those wishing to place a phone or email order we kindly request that you place order through our online store: evoomarketplace.com/evoo-store

SHIPPING POLICY

Orders placed Monday-Friday (prior to noon) will ship within two business days excluding holidays and weekends.  EVOO Marketplace uses FedEx Ground for all shipments.  Typical delivery times are between 3-5 days from shipment.  Holidays may incur extra shipping time.  FedEx Ground delivery days are Monday through Saturday.  Expedited shipping is also available at a higher cost.  If desired, please select 2 Day shipping during checkout.  Unfortunately we cannot ship to P.O. boxes.  Please contact us if an item is damaged during transit.

STORE SPECIALS

Unless otherwise stated, store specials, sales, promotions, stamp cards, or free shipping cannot be combined with any other store offers.  Stamp cards are valid towards in-store purchases only.  In lieu of stamps for online purchases, reduced rate FedEx shipping, normally $20, is offered.  Free bottles are only redeemable in-store and cannot be redeemed online or outdoor markets.  Free shipping special is valid on 12.7oz bottle orders only and excludes preset gift sets (4-packs & 6-packs) as they have to ship in separate boxes to ensure proper handling.

POLICY CHANGES

Changes to store and privacy policies will be posted to this page.  Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 1, 2014.

POLICY QUESTIONS & FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please contact us at evoodenver@evoomarketplace.com with any and all feedback pertaining to privacy, or any other issue.

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