EVOO MARKETPLACE STORE POLICIES
REFUND POLICY: All sales are final. Unopened product may be exchanged for an equal or greater value product within 14 days of purchase. Exchanges may only be performed in-store. Please contact us if an item(s) is damaged during transit. Please provide photos of damaged product so we can supply to FedEx.
PHONE ORDERS: EVOO Marketplace takes every step to protect your credit card information. As of January 1, 2014 we no longer accept phone orders as there is no secure way to cross reference credit card information with billing address. This is for your protection and to prevent fraud. Please place all orders using our online store: evoomarketplace.com/evoo-store.
SHIPPING AND DELIVERY POLICY: Orders placed Monday-Friday (prior to noon) will ship within two business days excluding holidays and weekends. Credit Card authorization and verification must be received prior to processing. EVOO Marketplace uses FedEx Ground for all shipments. Typical delivery times are between 5-7 days or up to 10 days during holidays. FedEx Ground delivery days are Monday through Saturday excluding holidays. Expedited shipping is also available at a higher cost. Please select 2 Day shipping during checkout if you desire this shipping method. Sorry but we cannot ship to P.O. Boxes. Please contact us if an item(s) is damaged during transit.
SPECIAL NOTE ON CORKS-PROPER CORK MAINTENANCE: First and most importantly don’t panic, it will be ok. We like to use the phrase “Balsamic + Cork + Glass = Glue” We bottle all products in-store and use corks to seal bottles tightly. By nature, balsamics contain sugar from the grapes and therefore may become sticky. Also, by nature cork is not an indestructible material. Simple cork maintenance is especially important to prevent sticking and/or breaking. Please follow these simple tips when reseating the cork after use: 1. Rinse cork off with warm water and wipe dry between uses, 2. Do not push cork all the way back into bottle, 3. Wiggle cork back and forth to insert or remove from bottle, 4. Use a cork alternative such as a pouring spout (eliminates the need to remove cork during each application. Don’t panic, if the cork becomes stuck just use a corkscrew to remove just as you would with a wine cork. EVOO Marketplace is not responsible for broken/stuck corks after the product has been opened and used.
AUTHORIZE.NET: EVOO Marketplace uses Authorize.net as our secure online payment system. Authorize.net has a proven track record of maintaining customer credit card security. View our Authorize.net merchant verification here: EVOO Marketplace Merchant Verification
WHAT INFORMATION DO WE COLLECT?: We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
HOW DO WE USE YOUR INFORMATION?: We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
HOW DO WE PROTECT VISITOR INFORMATION?: We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted as it is passed through Authorize.net during authorization. EVOO Marketplace does not have access to credit card numbers nor are they stored in our databases.
DO WE DISCLOSE THE INFORMATION WE OBTAIN TO OUTSIDE PARTIES?: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include EVOO Marketplace. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?: To modify your e-mail subscriptions, please follow the “unsubscribe” link at the bottom of any email. You will be guided through the steps to remove your email. Please keep in mind if you decide to subscribe again in the future to our emails you will have to provide an email address different than the original. Please note that due to email production schedules you may receive any emails already in production.
THIRD PARTY LINKS: In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
QUESTIONS AND FEEDBACK: We welcome your questions, comments, and concerns about privacy. Please contact us at firstname.lastname@example.org with any and all feedback pertaining to privacy, or any other issue.