COVID-19 POLICY
First and foremost we are beyond grateful for your understanding and continued support as we manage through this public health crisis. As a non-franchised local small business we truly do need your support! Without sounding cliche the health of our customers, employees, and community truly are our number one priority! We strongly believe that if we progress through this health crisis with common sense that we will be back to some level of normalcy sooner rather than later. In our opinion the worst thing we can do is rush this process resulting in another potential round of shutdowns which would absolutely devastate our small business and many other small businesses!
Our assurance to you-Store Hygiene Policies
Along with following strict State and Local guidelines we are also applying common sense to our business setup. All workspaces are disinfected throughout the workday. This includes disinfecting common spaces such as door handles and tabletops. Employees are instructed to wash hands before entering a workspace and to frequently wash hands throughout the day. If an employee is feeling ill they are instructed to stay home and seek medical advice. Employees are instructed to wear gloves and a mask when handling product and when interacting with customers.
Phases of Reopening
We will refer to each step of progress as a “phase” of reopening. As of June 20th, we are currently in Phase 3. Although we’ve moved closer, Phase 3 is not a return to normal. During Phase 3, online ordering for FedEx Home delivery or Front Door Local Store Pickup will still be the safest and most preferred method to purchase your favorite products. In-store credit card transactions will resume in both our Denver and Littleton stores. Our Denver location will offer staff-assisted sampling. Sampling will continue to be temporarily suspended at our Littleton store. We hope to resume sampling in Littleton by early July, depending on status of new infections. A mask covering both your nose and mouth is required to enter our stores and to be worn at all times. Customers are encouraged to provide us with a list of products they wish to purchase and staff will retrieve bottles. If you haven’t decided, all products can be found on our online store or can be found on a product sheet when you visit one of our stores. A maximum number of four customers will be allowed in-store at a time. With space limitations, we kindly request groups to be two or less. If we are at maximum capacity we kindly request that you wait outside. While in the store, please maintain six feet of distance between yourself and other customers. We sincerely appreciate your understanding and cooperation of our store health policies.
Shipping & Delivery Methods
We offer two methods for delivery; Fedex Home Delivery and Front-Door Store Pickup. Orders for either method must be placed through our online store as we do not take phone or email orders.
Please follow these instructions for Online Ordering with Front-Door Store Pickup
- All orders for front-door store pickup must be placed via our online store. No email or phone orders please. Step by step instructions can be found here.
- Please be aware of pickup days/hours for your pickup location. On open business days, orders placed by 10am will be ready for pickup by 1pm that same day. If your order is placed after 10am your order will be ready the next open business day.
- Orders ready for pickup will be placed on a table inside front door with your last name written on bag.
- Please present a printed receipt upon pickup.
- A mask covering your nose and mouth is required to enter our stores and need to be worn at all times.
- If you are sick we kindly request you place your order for FedEx Home delivery.
- Customer loyalty stamps will be provided on orders which are not discounted or which did not take advantage of a store promotion or special. Stamped cards will be stapled to your invoice inside bag. Loyalty cards with free bottles will not be redeemable until Phase 4 when we fully resume in-store operations. As a reminder bottle refill/recycling ended April 1st, 2019. We kindly ask you recycle your empty bottles at home.
EVOO Marketplace-Denver Pickup Hours
Wednesday-Saturday: 11am-4pm (Sunday-Tuesday: Closed). Orders placed by 10am that same business day will be ready by 1pm. Orders placed after 10am will be ready the next open business day.
EVOO Marketplace-Littleton Pickup Hours
Monday, Wednesday, Friday, and Saturday 11am-3pm (Tuesday, Thursday, and Sunday: Closed). Orders placed by 10am that same business day will be ready by 1pm. Orders placed after 10am will be ready the next open business day.
Standard Online Shipping for FedEx Home Delivery
During Phase 3 we will continue to offer reduced rate and free shipping for FedEx Home delivery. Take advantage of $12 reduced-rate (normally $20) and free shipping on 12.7oz bottle orders totaling $100 or more. Please use coupon code “GOBIG100” to receive free shipping. Sign up for our store email and Facebook pages to receive the inside scoop on store specials.
We sincerely appreciate your understanding and continued support. We wish everyone safe passage and the best of health!
Warmest regards,
The Major family
